Last updated: September 2026
Sealed Blind Boxes — Final Sale
All sealed Wakuku blind boxes are final sale. By nature of the blind box format, once a box is opened the surprise element cannot be restored. Opened blind boxes are not eligible for return or refund under any circumstances.
Sealed, unopened blind boxes may be returned within 14 days of delivery provided they are in original, undamaged condition with factory packaging intact. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with your order number and photographic evidence of the damage. We will arrange a replacement or full refund at our discretion.
How to Request a Return
Contact us via the Contact page with your order number and reason for return before shipping anything back. Do not return items without prior written authorization — unauthorized returns will not be accepted.
Refund Processing
Approved refunds are processed within 5-10 business days to the original payment method. Processing time may vary depending on your card issuer or payment provider.
Non-Returnable Items
- Opened blind boxes (any series)
- Items returned without prior written authorization
- Items marked final sale at time of purchase